Are you often confused when you take your beloved truck or car to an auto shop, wondering exactly what kind of work is going to be done? As a vehicle owner, it is your responsibility to ask the mechanic questions and make sure you understand the answers. If you’re not familiar with the auto center and the way they do their work, it can be an anxious time. Find out about the auto shop’s policies relating to cost for labor and parts, warranties, the specific type of repair, the time, and the expected vehicle performance before the repair work is done.
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Here a four tips to help you communicate effectively with your auto shop mechanic and ease your worries:
- Take your time – Be as specific as possible about the problem when talking with the mechanic. A quick diagnosis that is inaccurate is not only a waste of your time and money, but also delays the mechanic’s expected time-frame.
- Ask Questions — Don’t be intimidated about asking questions and to ask to have things explained in simple terms. The auto shop mechanic should also be asking you questions to obtain diagnostic information and to understand how you would like to proceed with any work.
- Leave a contact number – Make sure you leave a contact number so the auto center can call you to apprise you of the problem, course of action, and the cost before proceeding with the work.
- Auto Shop Policies – Make sure you understand the auto shop’s policies in terms of labor rates, guarantees, warranties, and acceptable methods of payment. You don’t want to be unpleasantly surprised after the work is done.
Remember: The better you understand about the repair or service before the actual work begins, the more satisfied you will be with your auto shop experience.
Looking for a full-service auto center to service your vehicle? Contact our ASE Certified Technicians at Wentland Diesel Service by calling 541-938-3875 or go on-line at http://www.wentlanddiesel.com for more information. Our auto center provides car and truck repair, including diesel fuel injection service, to the vehicle owners in Milton-Freewater,OR, Walla Walla, WA, Pendleton, OR and surrounding areas.